Frequently Asked Questions
Below you will find some frequently asked questions by our customers. Please feel free to write to us if something is not clear. We will be happy to help you.
What are the various Payment Methods that you support
1. Credit cards 2. Bank Transfer 3. International Postal Money Order: 4. Cash: 5. Transferwise: 6. Paypal 7. Western union
Where are you situated?
Our base as well as the bookstore and Vanipedia offices are situated on the following address: Bhaktivedanta Library Services asbl Petite Somme 2 6940 Septon-Durbuy Belgium You can visit our store on Tuesday-Sunday between: 10am-1pm and 2.30pm-5.30pm Looking forward to see you here.
What does personal pick-up mean as a shipping option?
Personal pick up means that you or anyone of your choice come to our store to personally pick the purchased goods up. We sometimes travel to festivals and different temples, so at that time we can also suggest a hand-delivery to your home or your closest temple/centre. This usually is agreed upon and discussed in details by one of our staff beforehand.
Why cant we pay straight away while submitting our orders online?
There are several reasons for this: The vast amount of articles that we have on our offer online and in our shop, makes it sometimes difficult to coordinate the online inventory, so it sometimes happen that the ordered items are actually not available anymore, thus the quote has to be adjusted. Another big reason is that the shipping is not so accurate. In 90% of time, it works well, but sometimes it doesn't and thus the quote again has to be adjusted. So we have chosen to only semi-automate the ordering process by reverting back to our customers with the payment option. Over the years, our experience of personally handling every order has created very personal relationships with our customers which are very dear to us.