Customer Service

• Account info

• Shipping & Delivery

• Privacy & Security

• Returns & Replacements

• Ordering

• Pricing & Promotions

• Payment info

• Orders Status

Account info

We have imported the accounts of all the existing clients along with their passwords registered on the old website into the new one. The new customers can create their account very easily. When you register an account with us, most of your information stays in our system for easy reference. This means you don't have to fill in all the same information every time you place an order.

If you want to change your account information such as your billing address, phone number, or email address, do this before you place your next order by signing in to your account and clicking on the 'edit info' link.

If you forgot your password, you can click on the lost password link to have it sent to you. Or you can email or call and we can reset your password for you.

Shipping & Delivery

We offer different shipping options for the customers. They are all charged at cost and specific for each order. We use the facilities of GLS within the EU for large packages and we use the services of the Deutsche Post for smaller packages and packages destined outside of EU. Deutsche Post has allianze with DHL, which combines the efficiency of DHL and cost-effectivness of Deutsche Post. All packages sent via GLS and DHL part of the Deutsche Post are also trackable online. Packages sent via nonregistered way have no trackable option and thus we have to wait till they appear on either side. We generally dont loose packages, but offer no guarantees on those orders which are sent nonregistered once they leave our shipping facility. Due to the vast variety of shipping options for different destinations, it is hard for us to standardise the shipping charge. Therefore, we still offer personal and individual option for you to choose at checkout, where the postage will be calculated according to the order. We then contact you within 24 hours with the options you have. We make every attempt to comply with the destination country's shipping rules and policies. Some items cannot be shipped to international destinations. Taxes, tarrifs, and duty fees are the responsibility of the receiver; we cannot estimate or pre-pay any of these fees. Please allow enough time before contacting us regarding a lost package. We will be only able to locate registered lost packages with the shipper once the package is reasonably late. 

Privacy & Security

Our site is certified secure. With most browsers (Internet Explorer, Mozilla Firefox, Netscape, etc), you can see that throughout our checkout process, the 'SSL secure' icon is active and will give you complete certification info.If for any reason you don't wish to enter your payment information while placing your order online, you can still finalize your order (choose check/moneyorder option), and then contact us by phone, email, or mail to complete your payment step.We do not share, sell, rent, or lease our customers' information with anyone for any reason. If you wish to be removed from our customer database or our eNewsletter list, contact us and we will remove you immediately.  

Returns & Replacements

We are commited to your satisfaction with our products and our customer service. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item minus a 10% restocking fee. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement. We can only accept the return of opened items if they are faulty. Please return within seven days for replacement and we will replace or refund you as soon as possible. MP3 Downloads cannot be returned after purchase. If you are experiencing an issue with an MP3 download from us, please contact us.
Voluntary refunds and replacement requests will also be treated with the same respect. Other non-returnable items include food items (such as sweet balls) and incense and resins. If you have questions about any of these items, please contact us for assistance. On voluntary returns, the customer is responsible for return postage. On returns due to damaged/defective merchandise, or when the wrong item was shipped, return postage is credited to your account for future purchases if they are returned to us within the period of seven days. After this period we cannot guarantee the refund. Please package your return order appropriately. Items damaged during return shipping due to improper packaging cannot be accepted as 'original unused condition'. If shipping your return by mail/post, please use this address:

BLS, Petite Somme 2, 6940 Durbuy, Belgium

In all cases of dissatisfaction, please contact us regarding your return to be sure to receive the appropriate credit, exchange, or refund. Unless otherwise arranged, use only standard rates of shipping your return. You will not receive credit or refunds for expedited shipping rates.If you have any questions about returns on specific items, or to initiate a return, please contact us right away.  

Ordering

We accept orders placed on the site, via email, phone, fax or letter. We are commited to serve you to the best of our abilities and to your full satisfaction. If you know we have something but are having difficulty finding it online, here are some things to keep in mind:   

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  • 1) We may be out of stock. You can call or email to find out when we will have more in stock, and to put an item on backorder or notification for you.

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  • 2) Check your search words. Try broader search terms (fewer words) if you get no search results, or narrow your search if you get too many results. Also look at your spelling. There are many popular variations of spellings for Sanskrit, Bengali, and Hindi words and titles. We try to standardize our spelling, and allow for the more common variations, but sometimes don't cover all of them.

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  • 3) We might not have it anymore or yet. If you think we should carry something that we do not have (or don't have anymore), let us know you want it. We're here to support your Krishna conscious lifestyle.  

Our products are priced in euro (). These prices were valid at the time of our last update. We reserve the right to change the prices if necessary. The prices quoted on this website supersede all our other previous prices. We always try to keep the prices reasonable for our customers. The prices are based on our costs and the shipping incurred to get the items to our warehouse. All prices include the tax (Vallue added tax), which is paid to the government on trimestre basis. The tax is 6% for the books and magazines and 21% for all other items. If you are a customer and have an international VAT registered company, we dont have to charge this tax to you. Please contact us beforehand with your VAT number, so that the invoicing documentation can be prepared properly.   

There are many ways how to accomplish the payment for your order. See below the most common ones. We also offer payment plans for large quantity orders. Please inquire, if interested.

1. Credit cards: We accept Visa and Mastercard. Our new Storefront will allow us soon to receive the payment data in a secure way. For the moment though, please continue to contact us directly via phone, fax and email to give us your card details.

2. Bank Transfer: Our principal bank account is opened in Belgium with the following details:

Bank: Dexia Bank
Bank address: Boulevard Pacheco 44, 1000 Brussels, Belgium
Account Name: Bhaktivedanta Library Services
BIC (Swift): GKCCBEBB
IBAN No.: BE50 0682 2073 2318

Good news, for the EURO countries international bank charges no longer exist. The bank might however charge you small handling fee if you do it from their counter. Online intra-EU transfers should however go smoothly and free of all charges. If payments are made from a non EURO country there are still bank charges both at your side and at our side. Please pay these bank charges for both sides; otherwise, we receive less that is owed. Please place as much information as possible on the payment slip - your name, invoice number and client code.

We also have an account in the Netherlands. The details are as follows:

Bank: Postbank/ING
City: Maastricht
Account Name: Bhaktivedanta Library Services
Account Number: 7545 570
IBAN : NL26INGB0007545570
BIC: INGBNL2A

3. International Postal Money Order: This is an easy and cheap method of payment. It offers security, low cost and convenience. Check at your local Post Office if this service is available from your country. Please place as much information as possible on the payment slip - your name, invoice number and client code

4. Cash: You can send cash (hard currencies only) by post on small orders if you wish, but please remember that this is entirely at your own risk. We advise you to register such letters and mailed to:
                   Bhaktivedanta Library Services
                   Petite Somme 2, 6940 Durbuy, Belgium

5. United Kingdom Customers:
Please contact us if you want to pay with an english Sterling cheque, so that the correct exchange rate is set up. The cheques should made to "W. Barriball" and mailed to:
                 Bhaktivedanta Library Services
                 Petite Somme 2, 6940 Durbuy, Belgium

Or you can deposit payments directly into our Sterling account, after the correct exchange rate is agreed upon:

Bank: Barclays
Bank Code: 20-44-90
Account No: 50490296
Account Name: W. Barriball

Please place as much information as possible on the payment slip - your name, invoice number and client code

6. Paypal: If you have a paypal account, you can send the payment to our paypal account: bls.orders@pamho.net. If you decide for this option, please send it as a gift/personal and in euro (not as a purchase) as otherwise, we pay high charges for the incoming payment.International customers are encouraged to use either PayPal or credit card.

For further information please do not hesitate to call or send us an e-mail.

We try to keep you up to date on the status off your order as much as possible by email. If you have questions, simply email us with your order number and the name on the order, and we can give you more information. You will receive emails regarding your order, so please check your email periodically. We will contact you if items are out of stock, or your payment information needs to be updated, and to let you know when and how your order shipped.  

For orders over 95 euro, excluding shipping, we offer a 5% discount. For orders over 175 euro, excluding shipping, we offer a 10% discount. The discount does not apply for certain items and for items which are already discounted and they are valid for PREPAID orders only.